At NEWTOMS we always strive to provide solutions that make the end-customer experience better for our clients. Therefore, we are proud to announce our partnership with Genesys, a company that powers more than 25 billion of the world’s best customer experiences each year. The only company recognized by top industry analysts as a leader in both cloud and on-premise customer engagement solutions. Genesys is a leader in two Gartner Magic Quadrants for Contact Center Infrastructure (CCI) and Contact Center as a Service (CCaaS).
We plan to help them expand in the Southeast as well as introduce them to our core market in Latin America and the Caribbean. Their voice platform integration solutions are perfect for companies that seek to tackle digital transformation head on.
This partnership is all about end-customer experience enhanced by virtue of integration of Genesys powerful solution with any relevant data, devices or applications involved. We plan to make it happen by using the leading integration technology and our ability to provide REST APIS to incorporate Genesys features into custom applications and integrations with third-party software.