We help companies to face Digital transformation challenges to achieve optimal operational and commercial outcomes by enabling a new IT operating model based on fast and reliable integration of data, devices and applications.

We have brought these capabilities around Genesys Voice Platform GVP Technology. We offer unique skills combining development, support and Integration Services.

INTEGRATION Services

We provide REST APIS to incorporate Genesys features into custom applications and integrations with third-party software.

Voice API

Handle telephony interactions, including SIP.

Multimedia Interactions API

Handle multimedia (eServices) interactions.

Channels API

Manage the different interaction channels available to an agent.

Provisioning API

Automate Genesys provisioning.

Contacts API

Manage contacts and interaction history.

Settings API

Configure Web Services parameters.

Statistics API

Make use of Genesys statistics.

Platform Configuration API

Manage Configuration Server data.

Outbound API

Handle outbound interactions and campaigns.

Interaction History API

Retrieve interaction history for an agent or contact.

SUPPORT Services:

Configuration & Troubleshooting of:

Resource Management

  • Policy Server
  • Media Control Platform
  • MRCP Proxy
  • Call Control Platform
  • Reporting Server
  • CTI Connector
  • Supplementary Server Gateway
  • PST Connector
DEVELOPMENT Services

Our Strong Telecom background is another value we bring to this industry…