We help companies to face Digital transformation challenges to achieve optimal operational and commercial outcomes by enabling a new IT operating model based on fast and reliable integration of data, devices and applications.
We have brought these capabilities around Genesys Voice Platform GVP Technology. We offer unique skills combining development, support and Integration Services.
We provide REST APIS to incorporate Genesys features into custom applications and integrations with third-party software.
Handle telephony interactions, including SIP.
Handle multimedia (eServices) interactions.
Manage the different interaction channels available to an agent.
Automate Genesys provisioning.
Manage contacts and interaction history.
Configure Web Services parameters.
Make use of Genesys statistics.
Platform Configuration API
Manage Configuration Server data.
Handle outbound interactions and campaigns.
Retrieve interaction history for an agent or contact.
Configuration & Troubleshooting of:
Our Strong Telecom background is another value we bring to this industry…