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Genesys Voice Platform GVP Professional 

We help companies to conquer Digital transformation with operational efficiency and positive commercial outcomes

We help companies to face Digital transformation challenges to achieve optimal operational and commercial outcomes by enabling a new IT operating model based on fast and reliable integration of data, devices and applications.

 

We have brought these capabilities around Genesys Voice Platform GVP Technology. We offer unique skills combining development, support and Integration Services.

INTEGRATION SERVICES

 

We provide REST APIS to incorporate Genesys features into custom applications and integrations with third-party software.

VOICE API

 

Handle telephony interactions, including SIP.

MULTIMEDIA INTERACTIONS API

 

Handle multimedia (eServices) interactions.

CHANNELS
API

 

Manage the different interaction channels available to an agent.

PROVISIONING API

Automate Genesys provisioning.

 CONTACTS API

We provide REST APIS to incorporate Genesys features into custom applications and integrations with third-party software.

SETTINGS API

 

Configure Web Services parameters.

STATISTICS API

 

  • Make use of Genesys statistics.

  • Platform Configuration API

  • Manage Configuration Server data.

OUTBOUND API

 

Handle outbound interactions and campaigns.

INTERACTION HISTORY API

Retrieve interaction history for an agent or contact.

Hotline Consultant
SUPPORT SERVICES

 

Configuration & Troubleshooting of:

Resource Management

  • Policy Server

  • Media Control Platform

  • MRCP Proxy

  • Call Control Platform

  • Reporting Server

  • CTI Connector

  • Supplementary Server Gateway

  • PST Connector

DEVELOPMENT SERVICES

 

Our Strong Telecom background is another value we bring to this industry…

SOLUTIONS & RESULTS

CASE STUDIES

HOW WE WORK

OUR STORY

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