Genesys Voice Platform GVP Professional

We help companies to conquer Digital transformation with operational efficiency and positive commercial outcomes

We help companies to face Digital transformation challenges to achieve optimal operational and commercial outcomes by enabling a new IT operating model based on fast and reliable integration of data, devices and applications.

We have brought these capabilities around Genesys Voice Platform GVP Technology. We offer unique skills combining development, support and Integration Services.

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INTEGRATION SERVICES

We provide REST APIS to incorporate Genesys features into custom applications and integrations with third-party software.

VOICE API

Handle telephony interactions, including SIP.

MULTIMEDIA INTERACTIONS API

Handle multimedia (eServices) interactions.

CHANNELS

API

Manage the different interaction channels available to an agent.

PROVISIONING API

Automate Genesys provisioning.

CONTACTS API

We provide REST APIS to incorporate Genesys features into custom applications and integrations with third-party software.

SETTINGS API

Configure Web Services parameters.

STATISTICS API

Make use of Genesys statistics.
Platform Configuration API
Manage Configuration Server data.

OUTBOUND API

Handle outbound interactions and campaigns.

INTERACTION HISTORY API

Retrieve interaction history for an agent or contact.

SUPPORT SERVICES

Configuration & Troubleshooting of:

Resource Management

Policy Server
Media Control Platform
MRCP Proxy
Call Control Platform
Reporting Server
CTI Connector
Supplementary Server Gateway
PST Connector

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DEVELOPMENT SERVICES

Our Strong Telecom background is another value we bring to this industry…

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