Genesys Voice Platform GVP Professional
We help companies to conquer Digital transformation with operational efficiency and positive commercial outcomes
We help companies to face Digital transformation challenges to achieve optimal operational and commercial outcomes by enabling a new IT operating model based on fast and reliable integration of data, devices and applications.
We have brought these capabilities around Genesys Voice Platform GVP Technology. We offer unique skills combining development, support and Integration Services.

INTEGRATION SERVICES
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We provide REST APIS to incorporate Genesys features into custom applications and integrations with third-party software.
VOICE API
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Handle telephony interactions, including SIP.
MULTIMEDIA INTERACTIONS API
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Handle multimedia (eServices) interactions.
CHANNELS
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Manage the different interaction channels available to an agent.
PROVISIONING API
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Automate Genesys provisioning.
CONTACTS API
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We provide REST APIS to incorporate Genesys features into custom applications and integrations with third-party software.
SETTINGS API
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Configure Web Services parameters.
STATISTICS API
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Make use of Genesys statistics.
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Platform Configuration API
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Manage Configuration Server data.
OUTBOUND API
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Handle outbound interactions and campaigns.
INTERACTION HISTORY API
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Retrieve interaction history for an agent or contact.
SUPPORT SERVICES
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Configuration & Troubleshooting of:
Resource Management
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Policy Server
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Media Control Platform
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MRCP Proxy
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Call Control Platform
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Reporting Server
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CTI Connector
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Supplementary Server Gateway
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PST Connector
DEVELOPMENT SERVICES
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Our Strong Telecom background is another value we bring to this industry…