CWC Group in the Caribbean: Interconnect IT Operational Support resulting in high availability and operational efficiency and API-LED connectivity project to integrate key OSS/BSS applications.
IZZI Telecom: Audit/EDR Volumetric Solution & + 10 Projects resulting in Service enabling with positive results.
Telefonica Peru: Preferred vendor/ Master Agreement + 35 Projects including all data collection & mediation projects sourcing Call Detail Records flowing to Major OSS/BSS transformation from 2012-2017 and counting…
With world class integration technology, we help companies to succeed Digital transformation challenges and achieve optimal operational and commercial outcomes by enabling of a new IT operating model based on fast and reliable integration of data, devices and applications.
We provide technology and proven methodology used by Worldwide digital champions such as Uber, Netflix, Coca Cola, Audi, J.P Morgan, Barclays, AT&T, Tesla, etc.
Challenge: The overall challenge was to replace ALL major Operation support systems and Business Support systems for a leading telephone service provider in Peru without disrupting ongoing operations while using lean, efficient, and cost-effective solutions.
NEWTOMS was called to be part of the execution of a major scale legacy modernization project. Our mission was to consider and improve each critical aspect of the project’s main objectives: Manage systems of Data Collection and Mediation that gather source of income data (Event Detail Records), apply sophisticated business rules to the data, and cascade all valuable records into downstream systems. The overhaul required NEWTOMS to:
NEWTOMS’ contribution in Peru saw more than 24 projects successfully completed on time and budget with zero incidents reported. Our efforts improved operational excellence, decreased time to market, LTE and allowed new products and services to launch on time leading to customer satisfaction. As a result, NEWTOMS was awarded master agreement as a preferred vendor.
New LTE network elements were implemented into the business flows on time and within budget for the operator’s Christmas campaign. Automated CDR feed into downstream systems to increase visibility and trigger appropriate actions to improve operational excellence. New prepaid, postpaid and roaming combo services were launched to market before competitors. The legacy modernization overhaul allowed the operator to turn off redundant and out of date OSS/BSS solutions which reduced operational cost which increased their bottom line.
Challenges we faced was determining if every Call Detail Record generated was monetized. In order to do this, we had to accurately measure revenue leakage and monitor the impact of CDRs due to systematic & technological errors. Our approach to the challenge can be described with three simple words: Data, Insight, and Action:
NEWTOMS was asked to diagnosed the situation and provide a solution in 30 days.
NEWTOMS’ contribution: After carefully evaluating every single data source coming into data collection & mediation and every business logic involved, we had to implement audit controls in every business logic flow in order to identify potential leak points in the process without impacting performance in everyday business logics. We captured audit counters aiming to conciliate incoming and outgoing records to pin point whereabouts and root cause for every rejected CDR. We then crafted financial dashboards based on the CFO’s priorities that highlighted areas of improvement.
After carefully analyzing all the relevant data, we used data visualization techniques to craft financial dashboards based on the CFO’s criteria. The information was distilled and translated into business insight. As a result, thousands of dollars in revenue were recognized, rescued, and re-inserted into the revenue stream increasing our client’s bottom line in the short-term. The insight that NEWTOMS offered also contributed to greater operational visibility and also facilitated the creation of new revenue streams that could increase our client’s bottom line in the long-term.
Challenges: Our client’s strategy was to digitize nearly every aspect of their operations. Their main goal was to become a composable enterprise to keep up in this highly-digitized world. They understand that companies that fall in this category—powered by cloud, open APIs, data analytics, mobile, and social media—are redefining markets and raising consumer expectations.
Our task was to make disparate systems talk to each other in record time, shorten the IT Delivery GAP, and ultimately help our client adopt API-LED Connectivity. The main challenge was to gain an in-depth knowledge and understanding of the client’s systems and processes that drive their business.
Our clients interested in achieving digital transformation represent different industries with very different business objectives but their underlying goal is essentially the same, which is to integrate their systems seamlessly to improve their processes and achieve API-LED Connectivity. We used this approach to meet the following objectives for them:
NEWTOMS’ contribution: Best in class integration technology (MuleSoft) + Expert professional service for Software Development Life Cycles, Testing, Go live, and ongoing training and support to our clients.
We were able to shorten IT Delivery GAP for our clients. We broke down information silos to unlock data and expose their core competencies as digital assets that can be leveraged by others in the organization. NEWTOMS’ contributions empowered line of businesses to self-service by allowing access to data using API-LED Connectivity. This approach improved processes and helped our clients define innovative customer experiences.